Business Policy

Aqua Pros Business Policy

1. Mission Statement

Aqua Pros is committed to delivering high-quality, accessible, and personalized online coaching services that empower students to achieve their academic and professional goals. We strive to create a supportive and interactive learning environment where every student can thrive.

2. Code of Conduct

• Integrity: All interactions, whether between staff, coaches, or students, should be conducted with honesty and integrity.

• Respect: We maintain a respectful and inclusive environment, free from discrimination or harassment of any kind.

• Confidentiality: Student information and personal data will be kept strictly confidential and used only for educational purposes.

3. Quality of Service

• Course Content: All courses offered by Aqua Pros will be regularly updated to ensure relevance and accuracy.

• Coach Qualifications: All coaches will be thoroughly vetted for their qualifications, expertise, and ability to deliver high-quality instruction.

• Feedback Mechanism: Students are encouraged to provide feedback on their courses and coaches to help continuously improve the quality of our services.

4. Student Enrollment and Engagement

• Enrollment Process: Students must complete the enrollment process by providing accurate personal and payment information.

• Participation: Students are expected to engage actively in their courses and adhere to the deadlines and schedules provided.

• Support: Aqua Pros will provide continuous support to students through various channels, including live chat, email, and forums.

5. Dispute Resolution

• Grievances: Students with grievances should first address their concerns through the designated support channels.

• Mediation: If a resolution cannot be reached, Aqua Pros offers mediation services to resolve disputes amicably.

• Legal Action: In the event that mediation fails, disputes may be escalated to legal action in accordance with the laws governing coaching institutes in India.

6.Amendments to Policy

• Review Process: This policy will be reviewed annually to ensure it remains relevant and effective.

• Notification: Any amendments to this policy will be communicated to all students and staff at least 30 days before they take effect.